ORDERING INFORMATION:

  • No international Orders at this time. We are Continental USA distributor at this time. We are not set up for international orders.
  • Secure Online Ordering 24/7 by credit card and using Authorized.net /PayPal. We will accept order by online ordering, telephone, email.
  • Sales & Customer Service is available M-F, 7am to 3:30pm.
  • We Are Closed weekends and major holidays. However, you can still place orders on line. Orders will be processed the following day.
  • Order Confirmation & Tracking – Shipping information is available and will be sent after the order is confirmed and shipped. A confirmation email will be sent to the customers email address to provide tracking number. If there is a problem such as a stock issue, you will be notified by email or a telephone call. Customer Service is a priority of Discount Sign Supplies. 
  • Expedited Shipping – Overnight, 2nd Day, or 3Day shipping is available for additional charge. Please inform us on your order if you wish to use this service. It is always a good idea to confirm the order if this is your shipping choice. 
  • Customers Responsibilities – customers placing online orders are responsible for the accuracy of their product selection, size, color and shipping information. Customers placing orders by phone must review their emailed order confirmation for accuracy within 24 hours. 

 

PAYMENT OPTIONS:

  • Credit Cards – We accept MasterCard, Visa, American Express, and Discover. *NOTE- We cannot accept credit cards outside of the US or Canada. We do not process international orders. 
  • All orders must have the same address for shipping as the card unless pre-authorized by calling Discount Sign Supplies Manager for approval. 
  • Debit Cards – If you use a debit card on line you account will be authorized for the amount of the order. This will appear as a charge on your account. Please verify your order before completing the transaction.
  • Additional charges – If additional charges needed to be added for any reason such as over sized or over weight orders, we will inform you prior to the card being charged via phone and/or email for verification.
  • All orders must have correct information - Contact Name, Business Name, Email address, Phone Number, Fax Number and correct address that match address on credit/debit card used. If you do not have this, please contact your bank and add it to the card before placing the order. Failure to supply all the information above could delay or cancel your order.
  • If you use a Purchase Order system to track your orders, please place that number in notes. 
  • Some Special Orders, custom orders, or large orders may require pre-payment of 50% deposit. This will be at the discretionary of Discount Sign Supplies. If this happens, customer will be notified prior to shipment by phone or/and email.

 

BACKORDERS:

  • We make every effort to ensure all items are in stock for immediate shipment: however, from time to time, some items may temporarily out of stock or back ordered from our vendors. We will notify you by phone/ and or email as soon as possible or any backordered items. It is the customer’s responsibility to check their email for updates.

 

PRICING:

  • All product prices, discounts specification and availability are subject to change without notice. 

 

SALES TAX:

  • There is no charge for sales tax for out of Arizona State orders. If your business is located in Arizona you must supply Discount Sign Supplies with a current Tax ID tax exempt form by fax.

 

SHIPPING:

  • Shipping rates are disclosed at the end of your order based upon zip code and weight of product. 

 

CUSTOMER SATISFACTION:

  • Please order with confidence. Review your order before submitting your order to Discount Sign Supplies. Customer satisfaction is our top priority. As one of the Internets successful retailers, every transaction must result in a satisfied, convenient and successful shopping experience. If you are not 100% satisfied with any item purchased, (excluding custom, clearance specials, or special orders) you may return the items for a refund (less the shipping cost both ways) within 15 days of receipt of your order. Some products have manufacturer’s warranty to assist you with return.

 

15 DAY RETURN OR REPLACEMENT POLICY:

  • Customers Responsibility – Customer placing orders are responsible for the accuracy of their orders selection and shipping information. Customer placing orders by phone, fax or email are responsible to review their order confirmation within 24 hours. 
  • Customer is responsibility – customer is responsible to open and inspect each shipment for problems. 
  • Any missing items, defective items, damaged items, or shipping damages must be reported within 24 hours of receipt of order.
  • Most items have a “Given Warranty” and some products have manufacturer’s warranty. 
  • All Returns – Require a RMA number from Discount Sign Supplies prior to return. Discount Sign Supplies will not except return merchandise on clearance, custom or special orders) Again, it is customer’s responsibility to verify the order for accuracy. 
  • Damaged Items – If order is damaged upon receipt, contact Discount Sign Supply immediately. We will ask for photo of complete shipment. Box, merchandise and damaged product. We will verify if it is our responsibility or the shipping companies to pursue further action. Either way we will confirm satisfaction for our customers. It is our responsibility to make sure the product is received to our customers in operating and usable condition. We will do our best to make sure we fulfill this task. We will file a claim if necessary with the shipping carrier.
  • Missing Items – We will confirm order and shipment to make sure product meets the orders specification. If it is our mistake we will immediately ship it to you. If it is the shipping carrier’s issue, we will file a claim if necessary with the shipping carrier.
  • Defective Items must be returned within 15 days of receipt of product. Discount Sign Supplies requires RMA for all returns.
  • All Credits will be issued to the Credit Card or PayPal order used for the placement of the order. 
  • Items Returned – All items returned will be replaced with same/like product unless discussed prior to the return and authorization is given for exchange of another product. If Credit is authorized, this will be given to the Credit Card or PayPal within 7 days or product receipt at Discount Sign Supplies location.
  • Import about Returns – Returns must be complete, will all components, in new, unused, unopened, saleable condition, and in the original packing to be accepted and fully credited. Orders returned with packaging that has been defaced by writing or other marks will be assessed a restocking fee. 
  • Please Indicate Order number- Locate your packing slip or emailed order confirmation on all customer service correspondence. 
  • Restocking Charge – Returns are subject to a re-stocking charge (Minimum of 20%)